Shipping Policy – Quebec Clothing

Thank you for shopping at quebecclothing.com. We want you to receive your order smoothly and predictably, no matter where you are located. This Shipping Policy explains how we process, handle, and deliver your purchases. Please read it carefully before completing your order.

Order Processing

Once you place an order on quebecclothing.com, our team begins preparing it for shipment. All orders go through a verification and quality check to ensure that every item meets our standards before leaving our facility. During high-demand periods or sales, processing may take slightly longer than usual, but we always work to get your order on its way as quickly as possible.

You will receive an order confirmation email immediately after placing your order. A second email containing tracking information will be sent once your package has been handed over to the shipping carrier.

Domestic Shipping

For customers shipping within Canada, we partner with reliable national carriers to deliver your Quebec Clothing order safely. Delivery timelines depend on your location, but most domestic orders arrive within a standard window after dispatch.

Expedited shipping options may be available at checkout for those who need their items sooner. If you select an expedited service, your order will be prioritized in our fulfillment queue, and the carrier will apply faster transit times.

Please note that delivery to remote or rural areas may require additional time. The estimated dates shown at checkout are calculated based on the carrier’s stated service levels and your location.

International Shipping

Quebec Clothing is proud to serve customers around the world. We offer international shipping to many countries outside of Canada. During checkout, the website will display whether we ship to your selected destination.

International orders are subject to customs clearance procedures in the destination country. These procedures are entirely controlled by local authorities and can occasionally cause delays beyond our original estimate. We have no influence over customs processing times.

Customs, Duties, and Taxes

For international shipments, any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the sole responsibility of the recipient. These fees are not included in the price of the products or in the shipping cost paid at checkout.

Customs policies vary significantly from one country to another. We strongly recommend that you contact your local customs office for information on potential charges before placing an order on quebecclothing.com. We are not able to predict or cover any such fees.

If you refuse to accept a package due to unexpected customs fees, the order may be returned to us. In such cases, standard return processing will apply.

Tracking Your Order

Once your order has shipped, you will receive an automated email with a tracking number and a link to the carrier’s tracking portal. You can also log into your account on quebecclothing.com and view the latest tracking status under “Order History.”

Please allow up to 24 hours from the time you receive the shipping confirmation for the tracking number to become active on the carrier’s website. If your tracking information has not updated for several days, this may indicate that the package is moving through a regional hub or awaiting customs clearance.

Lost or Stolen Packages

We take great care to ensure your order is packaged securely and handed off correctly to the carrier. Once the carrier has possession of your package, we are no longer responsible for loss, theft, or damage that occurs during transit or after delivery.

If your tracking information shows that a package was delivered but you have not received it, we recommend checking with neighbors, household members, or the carrier directly. For stolen packages, you may need to file a claim with the carrier or local authorities. We will provide any necessary documentation from our end to assist with such claims.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. Additional shipping fees may apply for the reshipment.

If you realize that you entered the wrong address immediately after placing your order, please contact us as soon as possible through the contact methods available on quebecclothing.com. We cannot guarantee that we can change the address once the order has moved to the fulfillment stage.

Incorrect or Damaged Items

In the rare event that you receive the wrong item or a product that arrived damaged due to our handling, please refer to our Return and Refund Policy for instructions. For such cases, we will work with you to resolve the issue. However, for standard shipping concerns, this policy applies.

Shipping Restrictions

Certain products sold on quebecclothing.com may be subject to shipping restrictions based on size, weight, or contents. In such cases, we will notify you during checkout. Additionally, we do not ship to P.O. boxes for some carrier services. Please provide a physical street address whenever possible to avoid delays.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or carrier partner requirements. Any revised version will be posted on quebecclothing.com with a new “Last Updated” date. We encourage you to review this page periodically.

Still Have Questions?

If anything in this Shipping Policy is unclear, or if you need assistance with an existing order, please reach out through the customer support channels listed on quebecclothing.com. We are here to help make your shopping experience as smooth and enjoyable as possible.

Thank you again for choosing Quebec Clothing.