Return and Refund Policy – Quebec Clothing

At Quebec Clothing, we want you to love every item you purchase from quebecclothing.com. We understand that sometimes a product may not work out—whether it is the fit, the color, or simply a change of heart. This Return and Refund Policy explains your options and our process for returns. Please read it carefully before initiating a return.

Our Return Promise

We stand behind the quality of every item sold on quebecclothing.com. If you are not completely satisfied with your purchase for any reason, you may be eligible to return eligible items within the timeframe specified below. Our goal is to make the return process as straightforward and hassle-free as possible.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• The return request is initiated within the allowed return window from the date of delivery.
• The item is unworn, unwashed, and unused.
• All original tags, labels, and hang tags are still attached.
• The item is free from any odors, stains, pet hair, makeup marks, or other signs of wear.
• The item is returned in its original packaging (if applicable).
• The item is not marked as “final sale” or “non-returnable” on the product page.

Certain categories of products are not eligible for return due to hygiene or safety reasons. These typically include intimate apparel, earrings, face masks, and personal care items. Please check the individual product listing on quebecclothing.com to confirm whether an item is returnable before purchasing.

Non-Returnable Items

The following items generally cannot be returned unless they arrive defective or damaged:

• Gift cards
• Final sale merchandise (clearly noted on the product page)
• Items that have been worn, washed, altered, or damaged by the customer
• Items returned without original tags or in unsellable condition

If you are unsure whether an item is returnable, please review the product description or reach out through the customer support options available on quebecclothing.com before placing your order.

Return Window

You have a set number of days from the delivery date to initiate a return. The specific return window is displayed on your order confirmation email and on the Returns page within your account dashboard. Any return requests submitted after this window may be declined, or may only be eligible for store credit at our discretion.

How to Initiate a Return

To begin a return, please follow these steps:

1. Log into your account on quebecclothing.com.
2. Navigate to “Order History” and select the order containing the item(s) you wish to return.
3. Click the “Return Item(s)” button and follow the on-screen instructions.
4. Select the reason for return for each item (e.g., “Too small,” “Changed my mind,” “Defective”).
5. Submit your return request.

Once your return request is approved, you will receive a confirmation email with instructions on how to prepare and send back your package. Please do not send any item back to us without first obtaining a return authorization. Unauthorized returns may not be processed.

Preparing Your Return Package

Pack the item(s) securely in the original shipping box if possible, or in any sturdy cardboard box or poly mailer. Include all original tags and any accessories that came with the product. Attach the return label (if one was provided) to the outside of the package. If no label was provided, follow the instructions in your return approval email.

We strongly recommend keeping proof of postage or a tracking number for your return shipment. This protects you in case the package is lost or delayed on its way back to us.

Refund Processing

Once we receive your return package, our team will inspect the item(s) to ensure they meet the eligibility criteria above. Please allow several business days from the date your return is delivered to us for inspection and processing.

If your return is approved, a refund will be issued to your original payment method. The time it takes for the refund to appear on your bank or credit card statement depends entirely on your financial institution. Many banks take several additional business days to post refunds after we have processed them.

If your return is not approved (for example, because the item shows clear signs of wear or missing tags), we will contact you via the email address associated with your order. In such cases, we may offer to send the item back to you at your expense, or we may deny the refund.

Partial Refunds

In certain situations, we may issue a partial refund at our discretion. Examples include:

• Items that are returned in an unsellable condition but not severely damaged
• Items that were clearly used or washed
• Returns initiated after the return window has closed (if we choose to accept them)

Any partial refund will be explained in the email we send you upon inspection.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size or color, we recommend returning the original item for a refund and placing a new order on quebecclothing.com for the desired item. This ensures you receive the correct product as quickly as possible without waiting for the return to be fully processed.

Damaged, Defective, or Incorrect Items

We take great care to inspect every order before it leaves our facility. However, if you receive an item that is damaged, defective, or not what you ordered, please contact us immediately through the customer support channels listed on quebecclothing.com. You will not be required to follow the standard return process for such issues.

For damaged or incorrect items, we may ask you to provide photographs showing the issue or the incorrect product alongside its packaging. This helps us improve our quality control.

Final Sale Items

Products marked as “final sale” or “non-returnable” on quebecclothing.com cannot be returned or exchanged for any reason unless they arrive damaged or defective. Please pay close attention to these labels before adding items to your cart.

International Returns

For customers returning items from outside Canada, please be aware that you are responsible for any customs charges, duties, or taxes associated with the return shipment. We recommend marking the package clearly as “Returned Goods” to avoid additional fees. We are not able to reimburse any return shipping costs or customs fees incurred on international returns.

Return Fraud and Abuse

Quebec Clothing reserves the right to refuse future orders or limit return privileges for any customer who exhibits patterns of return abuse, such as repeatedly returning worn items, returning large portions of orders, or violating any part of this policy.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page on quebecclothing.com, with an updated “Last Revised” date. The policy in effect at the time of your purchase will govern your order.

Questions About Your Return

If you have any questions about whether an item is returnable, or if you need assistance with the return process, please visit the Help section on quebecclothing.com. We are committed to resolving your concerns fairly and promptly.

Thank you for shopping with Quebec Clothing. We value your trust and your business.